Over 80 percent of customers form their lasting impression of a brand based on their first interaction, which in today’s time is often digital. Businesses on the other hand face challenges in providing their customer facing teams, especially contact centre agents with complete customer context, meeting customer demands and deliver omnichannel seamless experiences.
The focus of this round table is to deep dive into the synergistic relationship between cloud-based contact centers, employee experience (EX), and customer experience (CX) strategies across the globe. Discover how leveraging cloud technology can optimize both EX and CX, driving improved customer satisfaction and agent performance.
At this session we would discuss
How you are leveraging technology to create contextual conversations and delightful digital first customer experiences
What are the key considerations for ensuring compliant and flexible cloud migration in contact center operations?
What are the challenges and opportunities in aligning EX and CX within cloud contact centers, and how can they be effectively addressed?
How can cloud contact centers empower agents with the tools and resources to deliver exceptional customer experiences while enhancing their own work experience?
Best Practices for successful cloud contact center deployments across geographies (including regulated countries)
Who should attend?
- CIOs
- CTOs
- CDOs
Why you should attend?
- Hear from peers on their strategies of creating digital first customer experiences with compliant contact centres across geographies.
- Best practices from AWS and Tata Communications SMEs to create contact centres that are compliant and offer flexibility, security, reliability, while reducing costs and improving operational efficiency.
Venue
The Ritz Carlton, Bangalore
99, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025