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Business
process outsourcing has rapidly grown in India. But BPO is a big investment and a huge
commitment for a business. While the process has become more streamlined with growing
industries, technologies and markets, there are still a few key areas which new BPO industries
need to keep in mind in order to setting up a productive and successful contact centre.
Having a smart BPO is not very easy, one of the foremost challenge is instability and
the chaotic way in which infrastructure & technology are managed. Frequent power
outages, team management, poor technology innovation in the form of strikes and
shutdowns all take a toll on the operations of the BPO.
Since sector needs to work 24/7, it cannot afford any disruption to its
service.
This webinar will highlight the best practices to design a successful blueprint for BPO set
up, which includes effective implementation, strategies to help maximize your solution and
technology investment, devices, process suites that can be easily managed and tailored etc.
which will accelerate your implementation, minimize risk, increase user adoption and
ultimately result in an improved return on investment for your BPO.
Managing Director- South Asia and Head- Public Sector (APAC)
Transformational Architect
Delivery Head - Digital Workplace and Transformation Services
Co-founder & Chief Operating Officer
Senior Functional Head - Quality
SVP Contact Center and Services
Vice President - Customer Success
VP Global
Channels
Managing Director - South Asia & Middle East
Enterprise Alliance Manager-APAC
Director - Threat Operations and Countermeasures, Global Security
Senior Manager
Enterprise Sales
Director -
Transformation Services (Digital Finance Transformation and Strategy)
APAC Program Lead - Contact Center Business & International Accounts
Solutions Consultant
Global Delivery
Head
CMO &
Co-Founder
Global Enterprise Lead
Senior Director - Global HR Operations & Delivery
Vice President Operations
Global COPC Implementation Leader
VP-Operations
Director Service Excellence
CXO/ VP/ Head/ Director
HR
Information
Operations
Technology
Transformation
Business
Delivery
CX
Learn how to create the effective &
best Blue print for BPO setup, which will be the key to greater success
Map out the latest emerging strategies
that will help BPO professionals reach the next level
Understand how your peers are
practicing and implementing the best strategies to setup the BPO Process.
Network
with best of the senior Industry leaders and solution providers.
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges they are facing, what are the apt solutions they are looking for etc.
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is the budget for the same, what are the other options they are looking for in the market.
The webinar will be attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services by taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
Showcasing your company at leading webinar attended by top decision-making heads, establishes your company in the eyes of your prospects and your existing clients.
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinar offers you an ideal opportunity to make contact and future business.
Scheduling virtual 1:1 meeting with executives who hold budget and are specifically interested in your solutions.
