Presents
Powered By Friday, 17th September 2021    |    09:45 AM - 02:30 PM IST

Effective Roadmap For Building A Contact Centre

THINK - DESIGN - BUILD


Our Partners







Business process outsourcing has rapidly grown in India. But BPO is a big investment and a huge commitment for a business. While the process has become more streamlined with growing industries, technologies and markets, there are still a few key areas which new BPO industries need to keep in mind in order to setting up a productive and successful contact centre.

Having a smart BPO is not very easy, one of the foremost challenge is instability and the chaotic way in which infrastructure & technology are managed. Frequent power outages, team management, poor technology innovation in the form of strikes and shutdowns all take a toll on the operations of the BPO.

Since sector needs to work 24/7, it cannot afford any disruption to its service.

This webinar will highlight the best practices to design a successful blueprint for BPO set up, which includes effective implementation, strategies to help maximize your solution and technology investment, devices, process suites that can be easily managed and tailored etc. which will accelerate your implementation, minimize risk, increase user adoption and ultimately result in an improved return on investment for your BPO.

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Featured Speakers

Peter Jayaseelan
Peter Jayaseelan

Managing Director- South Asia and Head- Public Sector (APAC)

Jabra
Natarajan Chellappan
Natarajan Chellappan

Transformational Architect


Wipro Limited
Vignanchandra Raju
Vignanchandra Raju

Delivery Head - Digital Workplace and Transformation Services

TCS
Rajesh Sharma
Rajesh Sharma

Co-founder & Chief Operating Officer

Prohance
Salina Nair
Salina Nair

Senior Functional Head - Quality


Infosys BPM
Anders Kaae Hvelplund
Anders Kaae Hvelplund

SVP Contact Center and Services


Jabra
Ashish Syngal
Ashish Syngal

Vice President - Customer Success


Prohance
Matt Surridge
Matt Surridge

VP Global Channels

Genesys
Sanjay Gupta
Sanjay Gupta

Managing Director - South Asia & Middle East

NICE
Paritosh Kumar
Paritosh Kumar

Enterprise Alliance Manager-APAC


Jabra
Nity Singh
Nity Singh

Director - Threat Operations and Countermeasures, Global Security

Concentrix
Shrikant Umrikar
Shrikant Umrikar

Senior Manager Enterprise Sales


ProHance
Poonam Masand
Poonam Masand

Director - Transformation Services (Digital Finance Transformation and Strategy)


Genpact
Gaurav Vyas
Gaurav Vyas

APAC Program Lead - Contact Center Business & International Accounts

Jabra
 Ganesh Iyer
Ganesh Iyer

Solutions Consultant


NICE
Karthik Krishnamurthy
Ritwik Batabyal

Global Delivery Head


L&T Technology Services Limited
Liam Martin
Liam Martin

CMO & Co-Founder

Time Doctor
Sunny Sharma
Sunny Sharma

Global Enterprise Lead


Time Doctor
Karthik Krishnamurthy
Karthik Krishnamurthy

Senior Director - Global HR Operations & Delivery


Conduent
Narendra B. Gangaram
Narendra B. Gangaram

Vice President Operations



Accenture
Faisal Anwar
Faisal Anwar

Global COPC Implementation Leader


Fusion BPO Services Pvt. Limited
Shikha Murali
Shikha Murali

VP-Operations


Teleperformance India
Shanmuga Sundar
Shanmuga Sundar

Director Service Excellence


Sutherland


Key Themes to be addressed

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BPO's future goals

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Ultimate Guide - Choosing the right tools and technologies for your BPO setup.

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Effective Integration of the technology for successful BPO

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Best strategy design for better productivity in WFH

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Maintain a supportive BPO culture with effective employee engagement

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Fundamentals & Best Practices -Disruption in the process & Effective workforce management

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Best Customer experience strategies for BPOs

Who Should Attend?

CXO/ VP/ Head/ Director

  • icon HR
  • iconInformation
  • icon Operations
  • iconTechnology
  • icon Transformation
  • icon Business
  • iconDelivery
  • iconCX
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Why You Should Attend?

  • icon Learn how to create the effective & best Blue print for BPO setup, which will be the key to greater success
  • iconMap out the latest emerging strategies that will help BPO professionals reach the next level
  • icon Understand how your peers are practicing and implementing the best strategies to setup the BPO Process.
  • iconNetwork with best of the senior Industry leaders and solution providers.

WHY YOU SHOULD SPONSOR?

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Learn from the industry

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges they are facing, what are the apt solutions they are looking for etc.

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Know your customer one on one

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is the budget for the same, what are the other options they are looking for in the market.

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Build New Sales Leads

The webinar will be attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services by taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

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Brand Visibility

Showcasing your company at leading webinar attended by top decision-making heads, establishes your company in the eyes of your prospects and your existing clients.


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New Business Partnerships

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinar offers you an ideal opportunity to make contact and future business.

Scheduling Virtual 1:1 Meetings

Scheduling virtual 1:1 meeting with executives who hold budget and are specifically interested in your solutions.