process outsourcing has rapidly grown in India. But BPO is a big investment and a huge
commitment for a business. While the process has become more streamlined with growing
industries, technologies and markets, there are still a few key areas which new BPO industries
need to keep in mind in order to setting up a productive and successful contact centre.
Having a smart BPO is not very easy, one of the foremost challenge is instability and the chaotic way in which infrastructure & technology are managed. Frequent power outages, team management, poor technology innovation in the form of strikes and shutdowns all take a toll on the operations of the BPO.
Since sector needs to work 24/7, it cannot afford any disruption to its service.
This webinar will highlight the best practices to design a successful blueprint for BPO set up, which includes effective implementation, strategies to help maximize your solution and technology investment, devices, process suites that can be easily managed and tailored etc. which will accelerate your implementation, minimize risk, increase user adoption and ultimately result in an improved return on investment for your BPO.
Managing Director- South Asia and Head- Public Sector (APAC)
Delivery Head - Digital Workplace and Transformation Services
Co-founder & Chief Operating Officer
Senior Functional Head - Quality
SVP Contact Center and Services
Vice President - Customer Success
Managing Director - South Asia & Middle East
Enterprise Alliance Manager-APAC
Director - Threat Operations and Countermeasures, Global Security
Transformation Services (Digital Finance Transformation and Strategy)
APAC Program Lead - Contact Center Business & International Accounts
Global Enterprise Lead
Senior Director - Global HR Operations & Delivery
Vice President Operations
Global COPC Implementation Leader
Director Service Excellence
CXO/ VP/ Head/ Director
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges they are facing, what are the apt solutions they are looking for etc.
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is the budget for the same, what are the other options they are looking for in the market.
The webinar will be attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services by taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
Showcasing your company at leading webinar attended by top decision-making heads, establishes your company in the eyes of your prospects and your existing clients.
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinar offers you an ideal opportunity to make contact and future business.
Scheduling virtual 1:1 meeting with executives who hold budget and are specifically interested in your solutions.