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Southeast Asia (SEA) has grown into one of the hotspots of the fintech revolution.The COVID-19 pandemic undoubtedly presents challenges to Southeast Asia’s decades of unbroken economic growth. Yet it has also delivered a remarkable catalyst for digital adoption both regionally, and globally.

Some of the challenges Fintech Industry is facing:

  • Connectivity issues, huge rural faces internet connectivity issues
  • Rising Customer Expectations
  • Protection of Customer privacy
  • Lack of Infrastructure
  • Recovery of Loans
Cloud communication offers a simple solution to these problems. Despite rising cloud adoption, there’s still not enough awareness about what cloud telephony is and how it can help the Fintech sector. This webinar will focus on:

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Featured Speakers



Agenda


Keynote Session

Adoption of Cloud Telephony for Digital Transformation of Fintech Sector:

  • Industry Landscape of Fintech
  • How Cloud telephony can empower:
    • Sales calling and RM connects
    • Customer support
    • Collection Team
  • Creating better customer experiences
  • Ensuring compliance and business continuity with cloud telephony

Panel Discussion

Using Cloud Telephony to protect Customer Privacy and  Improve Customer Experience in the Fintech sector

  1. Effective implementation of cloud telephony for improving customer experience.
  2. The reasons why Fintech should embrace the cloud - Security and Risk management, speed of implementation, hyper-personalisation, data-driven decision making.
  3. Ways to engage with customers proactively at different stages of their journey.
  4. Prevention of Identity Fraud

Q&A at the end of the webinar