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BFSI's move to the cloud recently saw an increase due to the pandemic. The primary reason for this move was to empower customer-facing teams to work without hindrance to provide customers with the best experience possible.

Despite rising cloud adoption, there's still not enough awareness about what cloud telephony is and how it can help the BFSI sector. Some of the challenges faced by the Sales Team.

Challenges:

  • Lack of monitoring of all the calls between sales and clients, Real time monitoring
  • High Turnaround Time [TAT] and leakage of leads
  • Lack of Automation to increase in operation cost
  • Customer Privacy
  • Improving Pick up Rate

This webinar will focus on the obstacles faced by the Sales Team and How adoption to cloud can solve some of the challenges.

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