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The pandemic has redefined the way banks interact with customers and have accelerated the digital transformation while creating new opportunities to meet changing customer expectations and to stay competitive in these uncertain times.

In this era, customers expect personalized and more automated services with minimal friction at all stages in their banking journeys. Banks need to accelerate digital transformation and their CX strategies with conversational AI and automation to be at the forefront of change. Harnessing conversational AI and automation delivers a better agent and customer experience by eliminating friction, and driving new revenues, deepening relationships, and lowering costs.

Join us for this exclusive webinar and explore how conversational AI and automation can accelerate your digital transformation and deliver next-gen CX across every conversation while adhering to the strict guidelines of regulatory authorities.

Critical Areas of Focus:

  • Transforming Banking Customer Experience; Strategic blueprint to create flexible and agile processes to delight customers
  • Automating BFSI customer journey to enable frictionless and customer-centric experiences
  • Leveraging technologies like Conversational AI, NLP, ML to deliver the next-gen customer experience in BFSI
  • Increasing efficiencies by seamlessly blending front-office & back-office operations
  • Lowering costs of customer service

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