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India has one of the highest Fintech adoption rates in the world. At 87% we are significantly above than the global average of 64%. This tells us couple of things,

  1. Consumers are now more open to financial products delivered via non-traditional channels
  2. This is segment of customers is significantly large

Pandemic, unfortunately or fortunately has pushed the need for technology driven delivery and customer management across the Board be it in insurance, banking or any other financial services.

This also means telephony driven manual reach outs is reaching its boiling point and facing issues including,
  1. Manual work overload leading to lowered productivity
  2. Low pick up or response rates (especially while making and receiving calls)
  3. Higher manpower requirements
  4. Lower sales and customer satisfaction

Automation and cloud telephony provides a rather simple solution to this complex problem.

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