Customer experience is entering a new era, one where AI augments human intelligence to deliver faster, more personalized, and more empathetic interactions at scale. As customer expectations rise across channels, organizations are rethinking how automation, data, and human judgment work together to create seamless experiences.
Join us for an invite-only executive evening featuring meaningful conversations, real-world insights, and live CX innovation—explore how AI–human collaboration is shaping the next era of customer experience.
Across voice, digital, and social channels - creating seamless omnichannel experiences.
Balancing technology with authentic customer connections and emotional intelligence.
Addressing the lack of real-time Voice of the Customer insights with Agentic AI.
Without increasing operational costs through intelligent automation and AI-driven workflows.
Into experience hubs that drive customer loyalty, retention, and business growth.
Gain insights into how AI–human collaboration is transforming customer experience.
Learn to deliver seamless, channel-less CX across all touchpoints.
Understand how leading organizations are creating experience hubs.
Discover ways to capture and act on customer feedback in real time.
Engage in candid peer discussions and expand your CX leadership network.
| 6 PM – 7 PM | Registrations & Welcome Reception |
| 7:00 – 7:15 PM | Welcome & Cocktails |
| 7:15 – 7:30 PM | CX Icebreaker: One Word Challenge |
| 7:30 – 7:50 PM | Dinner & Dialogue: Unlocking Marketing's Full Potential |
| 7:50 – 8:10 PM | CX Roundtable: From Contact Centers to Experience Hubs |
| 8:10 – 8:30 PM | Interactive Chat: Voice of the Customer Today - The relevance of Agentic AI |
| 8:30 – 9:00 PM | Open Networking & Conversations |
Join senior CX leaders for this exclusive dinner discussion. Limited seats available.