Exclusive CX Leadership Dinner

AI + Humans = The Future of Customer Experience

Date

Friday, 30th January 2026

Location

Le Méridien Gurgaon, New Delhi.

Timing

6 PM Onwards

About the Event

Customer experience is entering a new era, one where AI augments human intelligence to deliver faster, more personalized, and more empathetic interactions at scale. As customer expectations rise across channels, organizations are rethinking how automation, data, and human judgment work together to create seamless experiences.

Join us for an invite-only executive evening featuring meaningful conversations, real-world insights, and live CX innovation—explore how AI–human collaboration is shaping the next era of customer experience.

Key Discussion Focus

Fragmented Customer Journeys

Across voice, digital, and social channels - creating seamless omnichannel experiences.

AI Automation with Human Empathy

Balancing technology with authentic customer connections and emotional intelligence.

Real-time Customer Insights

Addressing the lack of real-time Voice of the Customer insights with Agentic AI.

Scaling Personalized CX

Without increasing operational costs through intelligent automation and AI-driven workflows.

Transforming Contact Centers

Into experience hubs that drive customer loyalty, retention, and business growth.

Why Attend

Firsthand AI-Human Insights

Gain insights into how AI–human collaboration is transforming customer experience.

Practical Omnichannel Approaches

Learn to deliver seamless, channel-less CX across all touchpoints.

Contact Center Modernization

Understand how leading organizations are creating experience hubs.

Real-time Voice of Customer

Discover ways to capture and act on customer feedback in real time.

Expand Leadership Network

Engage in candid peer discussions and expand your CX leadership network.

Event Agenda

6 PM – 7 PM Registrations & Welcome Reception
7:00 – 7:15 PM Welcome & Cocktails
7:15 – 7:30 PM CX Icebreaker: One Word Challenge
7:30 – 7:50 PM Dinner & Dialogue: Unlocking Marketing's Full Potential
7:50 – 8:10 PM CX Roundtable: From Contact Centers to Experience Hubs
8:10 – 8:30 PM Interactive Chat: Voice of the Customer Today - The relevance of Agentic AI
8:30 – 9:00 PM Open Networking & Conversations
Note: This is an exclusive, closed-door gathering with limited capacity. Secure your seat now!

Secure Your Exclusive Invitation

Join senior CX leaders for this exclusive dinner discussion. Limited seats available.