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"Things have changed, and there’s no going back."

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers.

This pandemic have pushed the customers toward digital channels & have extended customer expectations to the new heights. Thus, it's necessary for organizations to craft frictionless customer engagements across channels to deliver a holistic customer experience & build the trust & loyalty with your customer in unprecedented times.

According to a survey done by Freshworks and SurveyMonkey during this pandemic:

  • 75% of customers expect more flexible return policies
  • 73% have signed up for a new digital product or service to adapt
  • 55% of customers disassociated from a brand because of bad customer service

That’s just the tip of the iceberg, join us for a webinar where we discuss customer behaviour, expectations in 2021 and beyond, and CX in the new world.

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Featured Speakers


Learn from experts about:

What will the rest of 2021 mean in terms of CX?

The various dimensions of change for businesses caused by the pandemic

The importance of being customer-first

How can you ensure that your CX wins customers for life?

Pressing reset on the CX button

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