The BFSI landscape is evolving at a rapid pace. Digital is disrupting the way organizations function and they need to look at new ways to engage with customers in order to remain competitive.
Join us in this engaging listening circle“Accelerate growth and loyalty through customer centricity in the digital age” with business leaders in BFSI space to understand how organizations are adjusting to meet changing customer expectations. We will dive deeper into evolving customer conversations, needs and innovation required to quickly pivot and adjust to customer demands.
In this session we will explore:
- Changing customer expectations pre-covid and now
- Role of enterprise technologies like CRM in enabling customer centricity
- Technological barriers that prevent organizations from being customer focused
We look forward to having you onboard in this series of The CXO exchange.