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The BPO industry is going through a remarkable evolution.

With organisations looking for more sustainable growth with new operating models, driven by intelligence to deliver exceptional experiences and outcomes, it becomes foremost for BPO's to ensure customers are serviced at utmost, teams are kept safe and volumes are managed across a myriad of government regulations and local challenges.

With customer experience becoming the undisputed battleground for business success across every sector, more and more organisations are turning to BPOs to help them take their customer interactions and experiences to the next level.

Join us for this exclusive webinar on Future BPO's and understand how you can meet these expectations by reinventing operating models with more intelligent workflows using RPA, AI, IoT, cloud and other emerging technologies which will ensure preparedness and flexibility for future growth.

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Featured Speakers


Key Themes:


Offering differentiated solutions and experiences to forward-thinking clients.

Know how BPO's can eliminate live assistance or back-office follow-ups with automation in order to drive seamless customer interactions.

How Avaya can help resolve challenges through innovative solutions.

Cloud computing - Making BPO industry optimize its business process.

Best strategies to optimize your resource utilization and focus on what matters most.

Blending AI and HI - Deliver memorable customer experience at Scale