The E-commerce has come a long way since its
inception, it has changed the world, with providing
24/7/365 days of buying and selling opportunities,
where majority growth is being triggered by increasing
internet and smartphone penetration.
The European e-commerce market is expected to grow
to 717 billion euros by end of the year due to its pivot
towards a digital transformation and online fulfilment
following COVID - 19.
This opens up the new vistas of opportunities for
organizations to tap new customer base with minimal
investments. But with opportunity come challenges,
todays customer expects world class experience at every
platform, which in turn is challenging the experts to
rethink their way of strategizing and managing their
customer's digital journey.
The Future of E-commerce summit will have the best
digital leaders coming under one roof to discuss the best
strategies on leveraging their ecommerce platform,
adding more value to their customers at every step of
the journey, delivering next generation customer
experience today, personalization of platforms, turning
your data into insights and many more.
With the overall focus towards the European market and
the following cross border e commerce - the top
trending topics on E-commerce will be widely addressed.
CXO, Director, VP, Head of
E Commerce is the ever-changing industry where we see a constant shift in order to shape the way that people purchase product. A lot of things are expected to change in e commerce over the coming years, thus it's time to explore what the future of ecommerce will look like post pandemic.
Technology has to be chosen as an enabler and not as the literal solution.
Are the organizations equipped with the right tools and technologies to
tackle these changes amid the current crisis.
Payment gateway performs the important role in processing and authorizing the payment or transactions between customers and merchants.
The first step we do to improve the journey is to measure customer experience. Measuring customer experience allows organization to understand the needs of their customers and build an organization that is focused solely on the customer. How the transition is converging everything when it comes to customer experience?
As your every customer is tech savvy & spend most of their time on internet & various digital platform… How you are taking this as an opportunity to know them & using their insights to make their digital journey more convenient.
The only reality in business is customer's perception. This is absolutely crucial because improving customer loyalty, and refining the process so it's as smooth as possible, ensures that they are worth a lot more to a business in the long run.
Objective: Raveling best strategies to transform customer journey on digital platform. Before building your journey map, it is best to create customer personas to help you visualize what your ideal customer might be going through when seeking your product.
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