Generative Artificial Intelligence (AI) can potentially shape customer experiences at a scale never imagined. Still, many questions remain unanswered. How should it be implemented? What impact will it have? What are the best practices?

This interactive webinar aims to provide a comprehensive platform for knowledge exchange, insightful discussions, and networking opportunities for Customer Experience leaders curious about leveraging Generative AI.

This session will bring together experts and industry leaders from diverse domains to share their experiences, strategies, and success stories in implementing Generative AI for customer experience transformation. Attendees will gain valuable insights into the strategic deployment of Generative AI technologies, exploring its impact on customer interactions, decision-making processes, and overall business performance. We will also discuss the ethical considerations associated with Generative AI, addressing concerns related to privacy, bias, and transparency.

The discussions will also provide a glimpse into the future possibilities of Generative AI in enhancing customer experiences. We believe this roundtable will serve as a catalyst for organizations to explore innovative strategies, gain competitive advantage, and unlock the full potential of Generative AI in revolutionizing customer experiences.

Key Coverings

• Understanding Generative AI: Exploring the concept and capabilities of Generative AI in the context of customer experience transformation.
• Augmenting Customer Interactions: Exploring how Generative AI-powered voice bots, virtual assistants, and recommendation systems can enhance customer interactions and satisfaction.
• Impact on Business Performance: Assessing the tangible benefits and business impact of Generative AI-led customer experience transformation, such as increased customer loyalty, higher conversion rates, and improved customer lifetime value.
• Overcoming Challenges: Discussing the challenges, limitations, and potential risks involved in implementing Generative AI for customer experience transformation and exploring strategies to mitigate them.
• Future Possibilities: Exploring emerging trends and advancements in Generative AI that could shape the future of customer experience, such as generative design, hyper-personalization, and predictive customer service.

Agenda

Time	Description
11:00 – 11:05 AM	Welcome Note & Context Setting
11:05 – 11:20 AM	Keynote Session Aravind Ganapathiraju, Vice President of Applied Sciences, Uniphore
11:20 – 11:25 AM	Poll Survey and Open Q&A Session
11:25 – 11:55 AM	Panel Discussion Moderator Parteek Singh, Head of Sales Engineering APJ and ME, Uniphore Members Dhyanendra Bhangre, Head of Technology(Digital) - Customer Experience, Mahindra & Mahindra Limited Mousumi Lahiri Roy,Vice President & Head Customer Experience & Advocacy, Aditya Birla Sun Life Insurance Rakesh Gupta, Head of customer service, Panasonic India
11:55 - 12:00 PM	Q&A and Closing Remarks

Featured Speakers

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