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For a successful contact center it is important to have the best strategies, technologies and equipment's in order to maintain effective customer service and experiences.

With more and more businesses moving to cloud, Migrating your contact centre to cloud enables your company to continuously deliver personalised experiences, predict your customers' needs and, more importantly, allows you to have a dynamic contact centre that can help your company stay competitive. All this is possible while keeping your customer data secure and within the country.

Join this webinar to:

  • Reimagine your Contact Centre in this disruptive world.
  • Learn how you can easily migrate your contact centre to the cloud.
  • Know how you can leverage public cloud while keeping your data in-country thereby ensuring data security and sovereignty.
  • Understand the tools and equipment's needed to enhance your customer experience.
  • Learn how you can get the flexibility to scale up or down based on your business needs.

Registration Form








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Featured Speakers


Agenda

Time(IST) Session
11:00 AM Opening Remarks
11:02 AM Contact Centre to Cloud: Elevating CX by moving to cloud

Aditya Garg, Head Solutions Consulting Practice, Genesys India
Paritosh Kumar, APAC Contact Centre Alliance Manager, Jabra
11:20 AM Panel Discussion: Future of Cloud Contact Centre: Unlocking the true potential
Panel Members:

Anuj Jain, Managing Director, Accenture (Moderator)

Prasanna Lohar, Head Innovation and Architecture, DCB Bank Limited
Gautam Chatterji, Associate Vice President, Larsen & Toubro Infotech Limited
Arun Shourie, Head - Quality and Process Excellence, eClerx

Naozer Dalal, Deputy CEO, Conneqt Business Solutions Limited
Shuchi Gupta, AVP, Genpact
Ankit Goenka, Head Of Customer Experience, Bajaj Allianz General Insurance Co. Ltd
12:05 PM Q&A
12:15 PM Close of Webinar
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