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The Financial Services industry has undergone a colossal shift, especially in recent times. The pandemic has accelerated digital transformation into the sector creating new opportunities for organizations to meet ever-evolving customer demands in innovative ways and stay competitive in current uncertain times.

Customers expect their financial services experiences to be fast, easy, and secure on their channel of choice. Successful financial services firms are meeting these expectations by migrating to the cloud and adopting emerging technologies to enable customers to conduct financial business and receive support anytime, anywhere.

Join us for this exclusive webinar and understand how Cloud can be a catalyst for enterprise business transformation—and a potential game-changer.

Key Learnings

  • Explore the key trends driving customer service in BFSI
  • Learn how top financial services firms across the globe are transforming CX with cloud
  • Explore best strategies to improve customer engagement, experience, revenues, and profitability with cloud adoption
  • See how you can create effortless, memorable experiences for customers leveraging AI on cloud

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Featured Speakers


Agenda

Time(IST) Session
10:30- 11:15AM IST The increasing pace of a changing FSI world

What's going on globally?
  • Priorities of FSI players
  • The demanding customer
  • The impact on touchpoints
No doubt it will be cloud!
  • Drivers of cloud adoption
  • Cloud transformation journey
  • Compliance and regulations
Pace setters of the industry & what others are doing
Use cases for: reducing cost of service / improving CX / increasing sales
Customer stories around the globe


Stefan Kauck, Industry Executive Banking, Genesys.
11:15-11:30AM IST Genesys Cloud CX live demo:

Learn how to win new customer and retain existing customers using AI on cloud

Pallavi Salunke, Solution Consultant,Genesys.
11:30-12:00AM IST Panel discussion:

Experience banks and financial institutions are proving are not being compared other peers in the industry but with brands like Starbucks and Amazon– explore South Asian context
  • Challenges the financial services industry face with ever-evolving customer behaviours and expectations
  • Mitigating risks in a heavily regulated industry that stewards data of millions of customers
  • Creating a new generation enterprise cloud that enables innovation while managing stringent regulations

Panel Member:
Manoj Menon, Founder and Managing Director, Twimbit.
Dipu KV, President - Head Operations, Communities & Customer Service, Bajaj Allianz General Insurance.
Amitabh Khanna, Head Customer Delivery South Asia, Mastercard.
Suraj Shetty, Head - Customer Experience, Kissht.
12:00-12:10PM IST Audience Q&A
12:10 PM IST Close of Webinar
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