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Migrating to a cloud contact centre solution enables your company to continuously deliver personalised experiences, predict your customers’ needs and, more importantly, allows you to have a dynamic contact centre that can help your company stay competitive. All this is possible while keeping your customer data secure and within the country.

Join this webinar to:

  • Learn how you can easily migrate your contact centre to the cloud
  • Know how you can leverage public cloud while keeping your data in-country thereby ensuring data security and sovereignty
  • Know how you can easily integrate with third party applications
  • Learn how you can get the flexibility to scale up or down based on your business needs

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Featured speakers





Agenda


11:00 : Opening Remarks

11:05 : Welcome Note

11:15 : Keynote Session – Understanding customer experience challenges

11:35 : Fire-Side chat - Genesys Cloud a key to customer service

12:05 : Demo Session – Genesys Cloud

12:35 : Q&A Session

12:45 : Thank you note