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About the event

More than 50% of the insurance customers have a preference for using digital channels when looking for product information or updating personal information with their insurer. Not surprisingly, additional research has shown that smartphone traffic to auto, home, and life insurance websites has increased by 84% over the past two years.

Taking a cue from retailers, it is also pertinent for insurers to develop a fully digital and omnichannel sales process to create a customer experience that is consistent across all channels as well as designed for millennials and generation Z customers.

Key Discussion Points:

  • Turn your company’s customer experience into one that ranks with leaders both inside and outside the insurance industry.
  • Offer personalized communication services across channels to communicate the value of products and services.
  • Increase the underwriting speed and process claims faster with greater accuracy using technologies like IoT and automation.
  • Innovate customer service approach to address customers’ needs and drive positive customer experiences during every touchpoint along the customer journey.

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