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Expectations of the end-consumers at the end of any supply chain are now no longer confined to just the retail platform they are engaging, but they expect the best experience from across the platforms they engage, everywhere. It sometimes may be a tall ask then for a retail establishment to provide an Uber like sleek experience to their customer.

In a highly competitive business landscape, it is essential to be equipped to meet these demands while ensuring optimal costs, and high driver productivity. With the right framework, it is possible to scale up efficiencies, find new growth opportunities, and ensure that customers are delighted at every step of the fulfillment process.

Featured Speakers

Nagaraju KB (KBN)
Nagaraju KB (KBN)

Strategic Advisor Locus & Ex-Big Basket's Chief Customer Experience Officer
Abhinav Suresh
Abhinav Suresh

AVP and P&L Leader - India, Middle East & Africa Locus

Key Discussion Areas

The new benchmarks for customer satisfaction

How tech can empower drivers to deliver more with every shift

Role of end-to-end transparency in generating customer delight

How customizable fulfillment is a win-win for businesses and customers

Scaling with more operational efficiency

Agenda

Time(IST) Topic
6.00 - 7.00 PM Registrations & networking high tea
7.00 - 7.45 PM Panel Discussion with Industry leaders
7.45 - 8.30 PM Open for Discussion
8.30 - 9.00 PM Closing Remarks
9.00 PM onwards Networking Dinner

Event Venue

Sheraton, New Delhi

Saket District Centre, District Centre, Sector 6, Saket, New Delhi, Delhi 110017

Registration Form