Expectations of the end-consumers at the end of any supply chain are now no longer confined to just the retail platform they are engaging, but they expect the best experience from across the platforms they engage, everywhere. It sometimes may be a tall ask then for a retail establishment to provide an Uber like sleek experience to their customer.

In a highly competitive business landscape, it is essential to be equipped to meet these demands while ensuring optimal costs, and high driver productivity. With the right framework, it is possible to scale up efficiencies, find new growth opportunities, and ensure that customers are delighted at every step of the fulfillment process.