Step into the future of contact centers at our exclusive event, where we'll unveil the power of Generative AI to revolutionize customer service operations & enhancing efficiency. Learn how Azure OpenAI and other AI services can be the game-changer for your Contact Center services.
Featured Speakers
Shweta Gaur
Data & AI Business LeadMicrosoft India & South Asia
Rishi Jaipuria
Azure GTM LeadMicrosoft India & South Asia
Vivek Raghavan
Co-FounderSarvam AI
Sachin Aggarwal
Deputy Vice PresidentCelebal Technologies
Harshvardhan Pathak
Lead GenAI EvangelistCelebal Technologies
Zaher Abdul Azeez
Director - Data & AINoBroker.com
Event Highlights:
Customer Self-Service Assistant:
See how Generative AI can transform your customer self-service with a natural language interface, tailored responses, and task completion capabilities, reducing the need for live agent interaction.
AI Voice Bot:
Explore the advanced AI voice bot technology that offers natural, conversational voice responses, enhancing customer interaction and service efficiency.
Contact Center Agent Assistant
Discover AI chatbots that assist agents with instant access to information, proactive response suggestions, and dynamic knowledge base updates, streamlining issue resolution.
Call Summarization & Analytics:
Learn about the benefits of real-time call summarization for internal reporting, analytics, and providing customers with concise, actionable summaries post-interaction.
Why Attend?
Targeted Solutions:
Gain insights into AI applications specifically designed for contact centers.
Operational Efficiency:
Understand how AI can reduce latency, improve accuracy, and save time for agents and customers alike.
Live Demonstrations:
Visualize practical applications of AI in your contact center
Success Stories:
Hear from Microsoft & its partner(s) on how leading customers have revolutionized their customer service with Azure OpenAI.
Agenda
| Time(IST) | Topic | Speakers |
| 10:00am to 10:30am | Registration | |
| 10:30am to 10:40am | How AI is transforming Customer Experiences across Industries: | Shweta Gaur, Data & AI Business Lead, Microsoft India & South Asia |
| 10:40am to 10:55am | Customer examples of Gen AI led Call Center Innovation Demos & Videos | Rishi Jaipuria, Azure GTM Lead, Microsoft India & South Asia |
| 10:55am to 11:15am | Build in India for India AI stack for your customer success
Your AI in your control | Deploy your own Indic language AI agents in under 4 weeks |
Vivek Raghavan, Co-Founder, Sarvam AI |
| 11:15am to 11:55am | AI Powered Engagement Center- Overall Solution for your contact center
Azure OpenAI powered demos for scenarios like Real Time Agent Assist, Post call analysis helping audit& agent training, appointment assist |
Sachin Aggarwal, Deputy Vice President, Celebal Technologies
Harshvardhan Pathak: Lead GenAI Evangelist, Celebal Technologies |
| 11:55am to 12:10pm | Transforming Customer Service
How NoBroker.com built ConvoZen.AI for contact center performance management at scale |
Zaher Abdul Azeez, Director - Data & AI, NoBroker.com |
| 12:10pm to 12:15pm | Closing Remarks | |
| 12:15pm onwards | Networking Lunch |
Venue
Taj MG Road, Bengaluru
41/3, Mahatma Gandhi Rd, Yellappa Garden, Yellappa Chetty Layout, Sivanchetti
Gardens, Bengaluru, Karnataka 560001