Join us for an exclusive event where we showcase the transformative power of Generative AI in enhancing customer experiences. Discover the potential of Azure OpenAI and other AI services through live demonstrations and inspiring customer success stories.
Featured Speakers
Himani Agrawal
Country Head Microsoft Azure
Rishi Jaipuria
Azure GTM Lead, Microsoft India & South Asia
Sachin Pai
Global Head of Pre-sales & Industry Solutions, Celebal Technologies
Harshvardhan Pathak
Lead GenAI Evangelist, Celebal Technologies
Pratyush Kumar
Co-Founder, Sarvam AIEvent Highlights:
Customer Self-Service Assistant:
Experience firsthand how Generative AI enables intuitive search through company knowledge bases, offering personalized responses and empowering customers to resolve issues autonomously.
AI Voice Bot:
Discover the cutting-edge AI voice bot technology that transforms customer interactions with natural, conversational voice responses, streamlining service and enhancing user engagement.
Contact Center Agent Assistant
Witness the efficiency of AI chatbots in providing agents with relevant information, proactive response suggestions, and the ability to identify and fill knowledge gaps.
Call Summarization & Analytics:
Observe the benefits of real-time call summarization for both internal analytics and customer-facing summaries, complete with personalized recommendations.
Why Attend?
Live Demonstrations
Visualize practical applications of AI in customer service scenarios.
Success Stories
Hear from Microsoft & its partner(s) on how leading customers have revolutionized their customer service with Azure OpenAI.
Expert Insights
Gain valuable knowledge from our team of AI experts & partner(s) on implementing these solutions effectively.
Agenda
| Time(IST) | Topic | Speakers |
| 10:00am to 10:30am | Registration | |
| 10:30am to 10:35am | How AI is transforming Customer Experiences across Industries: | Himani Agrawal, Country Head Microsoft Azure |
| 10:35am to 10:50am | Customer examples of Gen AI led Call Center Innovation Demos & Videos | Rishi Jaipuria, Azure GTM Lead, Microsoft India & South Asia |
| 10:50am to 11:35am | AI Powered Engagement Center- Overall Solution for your contact center
Azure OpenAI powered demos for scenarios like Real Time Agent Assist, Post call analysis helping audit& agent training, appointment assist Live demo of real time agent Assist- Powered by Azure OpenAI |
Sachin Pai - Global Head of Pre-sales & Industry Solutions, Celebal Technologies
Harshvardhan Pathak: Lead GenAI Evangelist, Celebal Technologies |
| 11:35am to 12:00pm | Build in India for India AI stack for your customer success Your AI in your control | Deploy your own Indic language AI agents in under 3 weeks | Pratyush Kumar, Co-Founder, Sarvam AI |
| 12:00pm to 12:05pm | Closing Remarks | |
| 12:05pm onwards | Networking Lunch |
Venue
Taj Santacruz, Mumbai
Chhatrapati Shivaji Maharaj International Airport, Mumbai, T1, Off, Western Express
Hwy, Navpada, Vile Parle East, Santacruz East, Mumbai, Maharashtra 400099