Tracking customer behavior to derive insights is getting increasingly complex. With the emergence of third-party apps, siloed data, and lack of interoperability between platforms, CXOs must reimagine their customer experience strategy to create relevant & consistent experiences across touch points.
To help CXOs stay ahead of the curve, we are inviting you to this exclusive workshop. Discover how Microsoft transformed its own approach and learn more about the latest capabilities across the Microsoft Customer Experience Platform. You’ll see how to collaborate and use AI to energize employees and create a productive and engaged workforce by connecting sales, marketing, operations, service teams. You will learn best practices from industry leaders to improve CX, as well as real-world strategies for creating more personalized and connected customer experiences. You’ll also discover how to activate strategies across the entire sales funnel to drive demand, close deals, and improve employee experience while exceeding customer expectations.
Click here for the Microsoft Event Code of Conduct.
Who should attend:
Marketing and sales/business leaders
Customer service and support leaders
IT, data security/compliance decision makers
Here’s what you can expect:
| Session |
| ⇒ Welcome and Introductions |
| ⇒ Trends shaping customer experience (CX) transformation |
| ⇒ Microsoft’s Connected Sales and Marketing Transformation |
| ⇒ AI capabilities of Dynamics 365 and Microsoft 365 Co-pilot |
| ⇒ Elevate Customer experience using Open AI |
| ⇒ Best Practice Sharing and Next steps for Getting Started on CX 2.0 transformation journey |
| ⇒ Best Practice Sharing and Next steps for Getting Started on Connected Employee Experience |
| ⇒ Tea Break |
| ⇒ Break out discussions: Manufacturing Industry use case “Innovate Customer Service“ and tech immersion session |
| ⇒ Break out discussions: ITES - Improve employee experiences – tech stack elevating productivity and efficiency |
| ⇒ Break out discussions: BFSI Industry Use cases “Elevate Customer Experiences“ and tech immersion session |
| ⇒ Lunch and Networking |
Venue
Microsoft Mumbai Office
Coral Room, Windsor, 4th Floor, off Central Salsette Tramway Road, Kalina, Santacruz East,
Mumbai, Maharashtra - 400098