Today, providing exceptional customer experiences is a strategic imperative for businesses across industries. Embracing AI-led technologies has become essential to enhance customer interactions, personalize services, and drive customer satisfaction to new heights. Join us for an insightful roundtable discussion on "Enhancing Customer Experience with AI-led Technology," where industry experts and thought leaders will share insights, best practices, and success stories. Discover how AI can revolutionize customer engagement, optimize processes, and unlock new opportunities for your organization to deliver outstanding customer experiences. Don't miss this opportunity to explore the future of customer experience in the age of AI.

Boardroom Discussion Points:

• Understand the key challenges faced by organizations when integrating AI into their sales and service operations, Identify some of the most time-consuming activities in processes involving customer touch points.
• Determine how many sources of data are needed for effective decision-making in sales and service, know the importance of having access to post-sales customer success data.
• Envision how AI will transform customer experience and seller/service productivity over the next five years.
• Evaluate the potential of chatbots in qualifying opportunities in the future and the benefits of a configurable AI bot for organizations.
• Explain how AI can personalize and tailor customer experiences in sales and service to meet individual needs and preferences.
• Determine if sellers have access to high-quality data points to build meaningful conversations.
• Examine the current use of AI for customer segmentation or prioritization for sellers.
• Identify the ethical considerations organizations should keep in mind when implementing AI in sales and service to ensure customer trust and transparency.
• Learn how organizations can measure the success and effectiveness of AI initiatives in enhancing customer experiences, and recommend metrics for tracking.
• Microsoft POV On - how they see organizations across the globe improving customer experience with AI and identify any best practices.