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Over the years, several industries have been impacted by digital technology. However, its breakthrough into the banking sector and subsequent disruption has resulted in a huge shift in the way customers bank.

In today’s environment, basic transactions are rapidly shifting from physical to digital channels.

The omnichannel strategy has been implemented by the majority of banks. It's because banks have realised that FinTech companies' platforms' convenience, innovation, simplicity, and accessibility may have a significant impact on customer’s behaviour.

Join us for this exclusive webinar and understand how transforming Customer Experience with AI and explore best practices to accelerate your organisation growth with to deliver next-gen CX across every conversation.

Key Areas of Focus:

  • Accelerate your journey towards complete Digital Banking with improved CX.
  • Explore how Omni channel ticketing platform offers enhanced customer experience to BFSI customers.
  • Drive CX Excellence with optimized cost and improved operations efficiency.
  • Understand how automation can transform BFSI customer journey to enable frictionless and customer-centric experiences

Registration Form

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Featured Speaker


Time(IST) Session
04:00 PM Accelerate your CX strategy with Omnichannel experience
04:20 PM Presentation by OneDirect

Mayank Malhotra, Associate Director, Enterprise Solutions, OneDirect
04:50 PM Q&A
05:00 PM Close of Webinar
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