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COVID 19 has created a new normal for retail. As the crisis started to spread globally retail got impacted in different ways, while groceries and health retail surged, non-essential categories like apparel and luxury were impacted adversely. In a post-crisis world, new and reinforced consumer demands and priorities will emerge. Retailers will have to quickly start drafting plans to regain operations and business while navigating the challenges today. Technology will play a pivotal role here as both online and offline sales, operations and experiences will have to be managed and aligned to the new expectations and trends.

Join the leaders of PwC, Microsoft and the retail industry for a discussion on “Navigating the Now”, “Planning the Comeback” and “Shaping the New Normal”.

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What To Expect?

Explore action plan for integrated online and offline customer journey post covid

Overview of the evolving retail landscape and business challenges

Customer empathy; predicting consumer demands and priorities

Reinventing retail operating model for new expectations and trends

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