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The current pandemic crisis has changed the way businesses function, customer preferences & business dynamics are changing drastically especially for retail. The way of working has undergone a seismic shift and the world of services has changed. It is now more important than ever for firstline workforce to be agile, efficiently manage increased case volumes and deliver superior customer experiences that drive satisfaction, conversion and loyalty.

Teamwork and collaboration in Retail , will equip you with the best strategies, technologies and tools organization can use to strengthen their firstline and implement better connectivity and communications in the post pandemic world.

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Featured Speakers



Key Areas of Focus:


• Best strategies to empower your Firstline to do higher value work that delivers superior customer experience

• Deliver superior customer experiences that drive satisfaction, conversion and loyalty

• Learn how you can Modernize your tools, automate retail processes and integrate workflows effectively

• Transform your employee experience with modern tools


Agenda


03:00 PM: Opening of Webinar

03:02 PM: Driving Digital Transformation with Teams

03:20 PM: Transform workplace Collaboration with technology

03:40 PM: Firstline Empowerment means Business growth

04:00 PM: Q&A and Close of Webinar

Our Partners

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Bumblebee is a productivity super app for first-line workforce across industries, available in 100+ languages in voice & chat. It automates processes like field staff technical support, NLP enabled knowledge to search for ITeS staff, IT Support automation (provisioning, password reset, etc), team roster, and automated daily work log, etc. It drives employee engagement through continuous surveys and helps perform basic operations like leave management, benefits & payroll, remote attendance, etc. all from within MS Teams. The app comes with a development platform. that can be used to customize it to your organization.

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How about SAP messaging you an alert and your text “Approve” gets a PO approved Improve user engagement with more personalized and human experience Enable critical business alerts and timely response Minimal training required and real time access to latest information and logic Simplify interaction between enterprise software and users Enterprise ChatBots connecting to ERP, CRM and EDW systems Analytical and Transactional scenarios performed with Modern Apps and Teams Unified Authentication across systems Azure search enables ‘Google/Bing like’ search across Enterprise Data sets.

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The post COVID world requires a fresh new approach to sales training, coaching, tools and engagement. Bsharp provides just that.
• Start off with a full-fledged training platform. Train, access and certify the users.
• Through assessments, find out their areas of improvement.
• Coach them through videos.
• Engage them with video contests.
• Help them answer questions and handle objections
• Enable them to engage with the customers by sharing product assets
• All backed by extensive analytics
• Over 18,000 sales personnel from blue-chip organizations use Bsharp to learn, engage and sell better. Bsharp Learn can be assessed from MS Teams, Web browser, iOS and Android apps.