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Attend this webinar to learn about the latest trends impacting customer service professionals around the world.

In December Salesforce launched the 4th edition State of Service Report where7,000+ service professionals globally were surveyed to assess current industry trends.

In the webinar we will cover topics such as:

  • New Standards of Customer Engagement
  • The Changing Role of Agents
  • Workforce Management
  • The Evolution of Field Service and it's role in Driving Revenue

Join the webinar to hear Salesforce customers talk about how they are driving rapid digital transformation in their organisations in 2021.

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