Hear the top customer experience trends in Bengaluru for 2023, and how you can start applying them in your business today.
Join us for an evening of amazing content, including:
- A keynote address by Adrian McDermott, Global CTO at Zendesk
- How immersive CX can increase CSAT scores, ROI, and strengthen customer relationships
- The evolution of AI and it's impact to CX
- How Zendesk customers are leading the way with immersive CX
Agenda
6:15pm | Registration & NetworkingArrive at The Ritz-Carlton, network with your peers over welcome drinks, and get settled in. |
6:45pm | CX Trends 2023Hear from Adrian Mcdermott on what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy |
7:15pm | Panel DiscussionA live panel discussion featuring Zendesk experts and customers, covering this year’s five key trends |
8:00pm | Bringing the trends to lifeDemo: Hear from Zendesk experts on how these trends play out in real life scenarios |
8:30pm | Networking Dinner & DrinksRelax over some drinks & dinner, and network with your industry peers. |
Speakers
Adrian McDermott
Chief Technology OfficerZendesk
Deepti Sagar
Chief People and Experience OfficerDeloitte India
KT Prasad
Vice President Strategic Enterprise, APACZendesk
Linish Theodore
Assistant Vice PresidentConnect & Heal
Amrita Mishra
Enterprise Sales ExecutiveZendesk
Pravin Agarwala
Co-Founder & Group CEOBetterPlace
Vasudeva Rao Munnaluri
Regional Vice President, India & SAARCZendesk
Shibani Philip
Director, APACQuestionPro
Rahul Tandon
Chief Customer Service OfficerEcom Express
Santhosh Kumar Balasubramanya
Senior Manager, Solutions ConsultingZendesk
Suchita Madhwani
Operations HeadNike
Location
The Ritz-Carlton, Bangalore
99, Residency Rd, Shanthala Nagar, Ashok
Nagar,
Bengaluru, KA, 560025