05:30 PM

Registrations & Networking

Welcome to an evening of industry keynotes, product answers, and networking. In other words, something to satisfy all kinds of business goals

06:00 PM

Zendesk keynote: Shaping the future of intelligent CX

Drop into the future with Zendesk AI. We’ll dive into our latest AI innovations—from groundbreaking generative AI to enhanced data security and privacy. See how you can unlock the full power of AI in customer experience.

Featuring:

Vasudeva Rao Munnaluri, RVP, India & SAARC at Zendesk

06:50 PM

Product session: Harness the possibilities of AI for service

Learn how you can use our latest Zendesk AI product features to transform your service experience. We'll talk about how AI can help you boost ROI, improve efficiency across the customer journey, and most importantly—deliver exceptional service.

Featuring:

Santhosh Kumar Balasubramanya, Head of Solutions, India at Zendesk

07:10 PM

Thought leadership keynote

Don't miss out on our thought leadership keynote on AI. Featuring one of the most well-recognized CIOs in India

07:25 PM

Break and networking

Fuel up and broaden your mind (and circles) with mind-tickling CX topics

07:35 PM

CX Leader Panel discussion: Leverage AI to transform your business

A conversation with CX and Technology leaders, exploring how AI drives business efficiencies through your customer service organization

08:20 PM

Product session: Prepare for future of CX with powerful agent tools

Agility in customer service isn’t just about moving faster - it’s about adapting faster. Our adaptable Agent Workspace drives innovative customer experiences so you can keep pace with wherever your customers, business, or the market takes you.

Hear how the Agent Workspace can help maximize efficiency, make faster decisions, and create powerful front and back end customizations.

08:45 PM

Networking Dinner and Drinks

Continue the conversation with new friends, fresh ideas, and drinks