The new normal is acting as a catalyst for rapid transformation of the traditional BPO model.It is shining a light on how flexible Outsourcing Partners have been with their clients when conditions change rapidly and how far along the digital journey they have ventured. When an Outsourcing entity lacks preparedness and flexibility, customer may choose to end the relationship and perhaps take work back in-house. Equally, there will be cases where providers are lauded for their practical approach.
This Webinar will Highlight :
How BPO's respond beyond the immediate crisis will determine the winners and losers in the future, and whether the industry as a whole thrives or not.
Head Presales and Practice Consumer Business Unit
Managing Director, India & SAARC
Sr. VP and Global Head Healthcare and Lifesciences
Vice President, Product Marketing
Chief Technology & Innovation Officer, VP & Head of 890
Vice President - SE Asia
VP – Solutions Engineering
BPO Head Business Process Transformation
Chief Growth Officer
Head Quality Enterprise
Head Customer Analytics
Director of Sales
VP- Digital CX and Technology Services Group