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Higher, Faster, Stronger

The COVID-19 pandemic is acting as a catalyst for rapid transformation of the traditional BPO model. It is shining a light on how flexible Outsourcing Partners have been with their clients when conditions change rapidly and how far along the digital journey they have ventured. When an Outsourcing entity lacks preparedness and flexibility, customer may choose to end the relationship and perhaps take work back in-house. Equally, there will be cases where providers are lauded for their practical approach.

This Webinar will Highlight :
How BPO's respond beyond the immediate crisis will determine the winners and losers in the future, and whether the industry as a whole thrives or not.

Our Speakers

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Naozer Dalal

Chief Operating Officer
Conneqt Business Solutions


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Aditya Garg

Head of Solutions Consulting – India
Genesys

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Akhil Agarwal

Chief Operating Officer
IGT Solutions


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Raman MK

Manager - ABM Marketing
Exotel


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Krishnan Iyer

SVP & Global Delivery Head - Digital Operations
Cognizant

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Rajiv Ramanan

Director - Startup Program and Technology Alliances
Freshworks

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Vishal Badani

Senior Vice President
WNS Global Services

Arvind Sekar
Arvind Sekar

Lead - Partner Sales Engineer
Freshworks

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Sathish Kasthuri

Senior Solution Design Head – Digital Interactive Services
Infosys BPM

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Himanshu Chauhan

Global Product Head
Engagely

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Harshdeep Singh Grewal

Head Customer Engagement
Mahindra Integrated Business Solutions Pvt. Ltd.

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Mohit Saxena

Head Of India Business
Hinduja Global Solutions Ltd

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Subhendu Mandal

Vice President, Transformation
Sutherland Global


Anil Chawla
Anil Chawla

Managing Director – India & SAARC,
Verint Customer Engagement Solutions

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Vignanchandra Raju

Assistant Vice President - Digital Transformation Competency Building Business Growth Strategy
GENPACT




CXO's/ VP/ President/ Directors:

  • Technology
  • Procurement
  • Information
  • HR
  • operations
  • Business transformation
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Benefits of Attending



• Discover new ways to improve your business strategy

• Gain competitive knowledge


• Explore the best practices to optimize your business processes





Key Take-away and Special Features



What does 2021 hold for BPO industry

Empowering The Rise of Digital BPO with digital workforce in 2021

Technology, Automation and RPA: making BPO smarter and more innovated.
Data Security and Impact on Productivity, Control over data protection.
Analytics Driven Digital Transformation for BPOs

Changing customer demands on new contracts post Covid

  • Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you
  • Chance to renew longstanding connections with existing clients and initiate new business with potential clients
  • Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.
  • Take the opportunity and educate your audience on how your company technology can drive their business forward.
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Technology is quickly and radically changing nearly every sector of Africa’s economy as digital capabilities and connectivity infrastructure improves. Deployment of comprehensive digital technologies is significantly enhancing the economic value, quality of operations in businesses.

This event will embrace an integrated approach towards aggressive digitization, rapid re-alignment of operational processes and reassess investments in digital infrastructure. At the Digital Transformation Summit, we aim to delve into dynamic discussions around the extensive challenges that can be mitigated with digitization. This online conference brings to you a carefully curated agenda through well-rounded panels, keynotes, Q and A sessions and demonstrations, focusing on the rampant challenges, highlighting appropriate technologies and innovation to step up to the need of the hour.

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  • Be an active part of crucial discussions pertaining to digitization of various business value chains
  • Hear from industry veterans, luminaries and early adopters who will share the best practices, case studies and transformation stories
  • Discuss the integrated approach needed to tackle the critical infrastructure requirements
  • Understanding the competitive dynamics of technology
  • Learn a systematic framework for evaluating, experimenting with, and prototyping your ideas
  • Network with industry leaders and peers in innovative virtual formats
  • Explore the latest technology solutions that can empower your organization to overcome challenges and expand your capabilities
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Testimonals

Rangaraj Sriramulu
Alorica India

“You have been awesome in the way you supported the whole panel discussion coordination. I will be very happy to be part of the future conferences and webinars”

Vijay Kumar Sai
Reliance Jio

“Very nice session... well organized and some good insights”

Rajesh Shethi
TCS

“Thank you UBS team for managing all of us and the event went great”

Sridevi
WNS Global

Swati! “thanks for all your coordination. Learned how covid situation is handled across our industry”

Arnab Ganguly
Capgimini

“It was good, got to listen to the views of s wide variety of speakers in contemporary topics”



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