Currently, COVID-19 is wreaking havoc on business, presenting various ongoing challenges to businesses of almost every size. Within this global arena, competition is arising from every corner of the world—but so are opportunities. Recent global events have forced people and companies to look, think and act differently. The situation in which leaders have forced themselves to question previous models and risks that were underestimated.

Today’s market leaders are recognizing that to succeed in this new business environment, they must rethink their existing operational models to better support their strategic direction. Further while the pandemic has reinforced focus on cost reduction and location diversification into shared services setup, it has accelerated the desire to strengthen digital capabilities the most. Hence now is the time for leaders to prioritize shared services innovation, rethink their operating model and fully harness the digital capabilities.

This virtual summit brings together all Exceptional Veterans from various industries in the shared services space to share their best practices, insights and experiences on two major leading strategies that have emerged in this pandemic i.e. on rethinking operating models and aggressively deploying Future of Work by digitizing service delivery with the help of automation.