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The E-Commerce has come a long way since its inception. It has changed the world with providing 24/7/365 days of buying and selling opportunities. The Indian E-Commerce market is expected to grow to US$ 200 billion by 2026 where majority growth is being triggered by increasing internet and smartphone penetration.


This opens up the new vistas of opportunities for organizations to tap new customer base with minimal investments. But with opportunity come challenges, Optimizing your E-Commerce business for the New Normal, which in turn is challenging the experts to rethink their way of strategizing and managing their customer's, digital journey.

Today’s customer expects world class experience at every platform and setting up a new e-commerce business is no easy task, but the prospect of having one is more attainable than ever.

With so many businesses going online to satisfy their wants and needs during the year, the focus on digitalization and innovation has taken centre stage and is expected to do so for years to come.

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WHY YOU SHOULD ATTEND

Understand what your peers are practicing and implementing to enhance customer satisfaction.
Join India's largest summit in which you will learn the best ways to keep intact with the current trends in the market.
Understand how E-Commerce is an enabler to generate business and help generate the revenue for its expansion.
Network with senior leaders and solution providers across industries.
Brainstorm with the top E-Retailers and brands for best strategies, Innovative tools and solutions in E-Commerce.

WHO SHOULD ATTEND?

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  • Understand what your peers are practicing and implementing to enhance customer satisfaction.
  • Join India's largest summit in which you will learn the best ways to keep intact with the current trends in the market.
  • Understand how E-Commerce is an enabler to generate business and help generate the revenue for its expansion.
  • Network with senior leaders and solution providers across industries.
  • Brainstorm with the top E-Retailers and brands for best strategies, Innovative tools and solutions in E-Commerce.
digital_marketing_conference_takeaway_photo

CXO, Director, VP, Head of

  • Marketing
  • Digital
  • Digital Marketing
  • E-Commerce
  • Omnichannel
  • Operations
  • Merchandising
  • Sales
  • Customer Experience/Customer Services


Key Themes to be Addressed:



A Road map to Digital Business Success

Why E-Commerce? - Understanding customer psychology

Designing your digital strategy: Choosing the right technology

Building best E-Commerce model: The next best approach for shaping E-Commerce

Reinventing Customer journey in Omni Channel Era

Payment Gateways: Finding the right one for you

Measuring Customer Experience and Enhancing the Experience in E-Commerce Environment

Customer journey mapping: Science behind consumer psychology and experience




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