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Our Partner

Every organization is customer centric these days. They are focusing on enhancing customer needs using advanced technologies which is becoming more complex. But organisations are unable to stay ahead among competitors while implementing and embracing these technologies.

7th CX strategy Summit 2021 is a premiere knowledge exchange platform that brings senior CX leaders across the industry to share insights and best strategies to ensure optimization of CX function starting from redesigning the model, using advanced technology and building strategies.

Siddharth Ganguli


Vishal Agrawal

Managing Director
India & SAARC


Siddharth Ganguli
Pavel Mehta

Head Customer facing Supply
Chain and Customer Service

Sudhir Gupta
Dilpreet Singh

Head - CRM, Loyalty and
Customer Analytics

The Oberoi Group
Varkey Joseph
Kuntal Shah

Director - Sales Engineering
India & SAARC

Dr.Pankaj S Aher
Kamal Hingorani

Chief Customer Officer

Spicejet Limited
Varkey Joseph
Varkey Joseph

Head Centre of Excellence

Varkey Joseph
Sonali Deshpande

Head of Customer Service

Mahindra & Mahindra
Finance Services Limited
Varkey Joseph
Gaurav Sadana

Vice President & Head- Central Retention & Customer Experience

Bajaj Allianz Life
Insurance Company
Varkey Joseph
Deepa Krishnan

Sr. Director Customer Experience Design & Strategy

Varkey Joseph
Charu Maheshwari

VP and Head - Customer Service and
Customer Experience

Max Life Insurance
Company Limited
Varkey Joseph
Madhav M Malhotra

Sr VP and Head Customer
Services, Assisted Care

Varkey Joseph
Rohit Makhija

Senior Director, Customer Care – India
and APAC

Varkey Joseph
Arvind Sekar

Manager- Partner
Sales Engineering

Varkey Joseph
Kshitij Mishra

Director - Sales
Engineering, India

Varkey Joseph
Fasih Abbas M

Director & Head of Customer Success


Understanding the KAM 2020 and Beyond
Uncover the future CX
Understanding the KAM 2020 and Beyond
Managing customer experience post pandemic.
Understanding the KAM 2020 and Beyond
Understand how to create a CX centric organization.
Understanding the KAM 2020 and Beyond
Changing CX with AL, ML and Robotics
Understanding the KAM 2020 and Beyond
Best practices to retain customer in 2021
Understanding the KAM 2020 and Beyond
Learn more about new age technologies.

    Presidents, Directors, Vice Presidents, Department Heads of:

  • Customer experience
  • Customer Engagement
  • Customer analytics
  • Customer centre
  • Customer Relation
  • Customer support
  • Customer care
  • Customer success
  • Customer technology
  • Customer service
  • Service delivery

    To cope up and remain competitive with such changes in CX world. 7 th CX strategy Summit 2021 brings you a platform to connect and network with senior leaders and best strategist for CX.

Register Now